Terms of Service
Subscription Overview
By subscribing to Your Virtual Business Manager, you will gain full access to a comprehensive suite of tools and features available in your CRM platform. These features are designed to help you effectively manage and track customer interactions, automate workflows, and enhance your business operations.
Tools & Features Included
Billing & Payment
Subscription Charge
Your subscription fee of $197/month or $1,970/year, depending on the plan you select, will be charged after your initial trial period.
Payment Authorization
By subscribing, you authorize Your Virtual Business Manager to charge your credit card or draft your bank account for the monthly or annual subscription fees, depending on which plan you select.
Messaging & Usage Fees
Email and text messaging are billed by usage and are separate from your monthly subscription fee. These channels are not included in the flat subscription price. You pay for what you send, so your costs scale with the volume of emails, text messages, email verifications, and calls your account generates.
How the Messaging Wallet Works
Your account carries a prepaid messaging balance, often called a "wallet." Every email, text message, email verification, and outbound call draws down from this balance. When the balance runs low, it automatically reloads in $10 increments so your messages and campaigns keep sending without interruption.
Your account starts with a $10 prepaid messaging credit, and each automatic reload is also $10. To give you a rough sense of what that covers, $10 spent entirely on a single channel works out to approximately 14,800 emails, or 1,260 text message segments, or 830 minutes of outbound calling, based on the illustrative rates below. These are single-channel ballpark figures, not a combined allowance or a guarantee, and a longer text message may use more than one segment.
Why You May See Several Identical Charges
During a high-volume send, your balance can be drawn down and automatically reloaded several times in quick succession. This is why you may see multiple charges of the same amount (for example, several $10 charges) in a row on your statement. These are automatic balance reloads, not duplicate or accidental charges. Each reload simply tops your balance back up so sending continues.
Illustrative Usage Rates
The figures below are illustrative examples of usage rates as of June 2026. They are provided to give you a sense of typical costs and are subject to change at any time.
| Service | Illustrative Rate |
|---|---|
| Email sending | ~$0.675 per 1,000 emails |
| Email verification | ~$2.50 per 1,000 verifications |
| SMS (US) | ~$0.0079 per segment |
| Voice (US, outbound) | ~$0.012 per minute |
Rates shown are illustrative examples only and are subject to change.
Current rates are set by the platform, not by Your Virtual Business Manager, and may differ from the illustrative figures above. The live, authoritative rates and your current balance are always viewable in your account's billing and wallet settings. Please check there for the most up-to-date pricing rather than relying on any third-party figures.
Changes to Subscription Terms
Your Virtual Business Manager reserves the right to modify the terms of this subscription. Subscribers will be notified of any changes at least 30 days in advance.
Compliance & Responsible Use
Anti-Spam Compliance
You agree to use the email and SMS marketing tools in compliance with all applicable laws, including the CAN-SPAM Act, TCPA, and any other relevant regulations. Sending unsolicited bulk messages, spam, or any other form of disruptive communication is strictly prohibited.
A2P 10DLC Compliance
For SMS marketing, you must comply with A2P 10DLC regulations, including proper registration and adherence to guidelines to avoid penalties and ensure deliverability.
Violation of these terms or engagement in abusive or spam-like behavior may result in immediate suspension or termination of your account, with no refund for any remaining subscription period.
Cancellation & Refunds
No Refund Policy
All subscription fees, whether monthly or annual, are non-refundable. No refunds will be issued for any unused portion of a billing period, regardless of when cancellation is requested. To cancel, please contact our customer service team before your next billing cycle.
Data Export
Upon cancellation, you will have the ability to export your customer data from the CRM.
Account Transfer
Transfer of your account to another agency is not included. If a transfer is granted, additional fees will apply. There is no guarantee that your account will be transferable, and any automations or configurations created during your subscription may not be included in the transfer.
Limitation of Liability
To the fullest extent permitted by applicable law, Your Virtual Business Manager's total liability to you for any claims arising out of or related to these terms or your use of the service, regardless of the form of action, will not exceed the total fees you paid to Your Virtual Business Manager in the twelve (12) months immediately preceding the claim.
Your Virtual Business Manager will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, even if advised of the possibility of such damages.
By using this service, you acknowledge and agree to these limitations.
Privacy
Privacy Policy
Your Virtual Business Manager is committed to protecting the privacy of the data relating to our users and their clients. We will collect, store, use, and protect any personal information that you share with us. We will not share your information with anyone, except as described in this Privacy Policy.
Throughout this Privacy Policy, we refer to our website, web-based applications, and related services collectively as the "Service." This Privacy Policy does not apply to information collected offline or from other sources. When you sign up for Your Virtual Business Manager and use the Service, you agree to accept this Privacy Policy.
We reserve the right to change this policy at any time. Changes will be posted to this page. Please refer to this policy periodically to stay informed of any updates.
Information We Collect
We collect the following Personally Identifiable Information (PII) from users who purchase our products and services: name, email address, telephone number, address, and credit card number.
Upon using the Service, we may also collect individual transaction data from third-party invoicing or accounting applications, information collected via the browser, user-generated content, and other information uploaded to the website. Information collected about your clients through your use of the Service may be referred to as "Third-Party Client Information."
We use cookies so that our website can remember you and provide relevant information. Cookies also allow us to compile statistical information about site usage. Those statistics do not include PII.
How We Use Your Information
We use your PII to create your account, communicate with you about products and services you have purchased, offer additional products and services, and process billing. We also use this information to enforce our terms of service and prevent harm to persons or property.
Your Virtual Business Manager may use certain aggregated or anonymized information for purposes such as analyzing how the Service is used, diagnosing technical problems, maintaining security, and personalizing content.
Protecting Personal Information
All information is securely stored on our servers in the United States. We employ industry-standard security practices to protect PII and any information provided relating to your clients.
Third-party client information provided to Your Virtual Business Manager by users is considered confidential and will not be disclosed to any third party, unless required by law or subpoena, or if we believe such disclosure is necessary to comply with legal process.
Although Your Virtual Business Manager employs reasonable levels of data security, we cannot guarantee the security of PII or other information provided to us. By using our website, you acknowledge and agree that you use it at your own risk.
Sharing Personal Information
Your Virtual Business Manager will not rent or sell your personal information to others. We may share your information with a limited number of partners for the explicit purpose of providing services to you. Any such third parties' use of your information will be bound by terms at least as restrictive as this Privacy Policy.
As we develop our business, we may buy or sell assets or business offerings. Customer and visitor information is generally one of the transferred assets in such transactions, including in the case of corporate divestitures, mergers, or dissolution.
We will not disclose personal information to any third party unless required by law or subpoena, or if we believe such action is necessary to comply with legal process, enforce our User Agreement, protect against liability, or protect the rights, property, or personal safety of Your Virtual Business Manager, our customers, or others.
Security Breach Notification
In the event that personal information is compromised as a result of a security breach, Your Virtual Business Manager will promptly notify those affected, in accordance with applicable law, via email or as otherwise required.
Your Virtual Business Manager shall not be liable for the transfer or loss of personal information resulting from data loss or corruption, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism, or any other event outside our reasonable control.
Your Choices
You may decline to submit personally identifiable information through the Service, in which case certain services may not be available to you. You may update or correct your account information at any time by logging in to your account or contacting us as described below.
Information Relating to Minors
Your Virtual Business Manager does not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not send us any information about yourself. If we learn that we have collected personal information from a minor under age 18 without parental consent, we will delete that information promptly. If you believe we may have any information from or about a child under 18, please contact us.
Links to Other Websites
Your Virtual Business Manager is not responsible for the practices employed by websites linked to or from our website, nor the information or content contained therein. Our Privacy Policy is no longer in effect once you leave our site. Please review the privacy policies of any third-party websites you visit.
Changes to This Policy
If we change our privacy policies and procedures, we will post those changes on our website so you are always aware of what information we collect, how we use it, and when we may disclose it. Changes to this Privacy Policy are effective when posted.
Contact Us
Questions or concerns about these terms or our privacy practices? Reach out to our customer support team.